We participate with most insurance plans; however, you should contact your insurance provider to determine if our services are covered. Patients are required to pay insurance deductibles or co-payments at the time of an office visit when services are rendered. We realize payment issues can be confusing. Our insurance specialist will be glad to file your claim and answer any questions you may have.
Choosing the right health plan isn't always easy. It's often hard to tell which plan will give you the greatest access to medical specialists at the top of their field. That's why we thought you should know which insurance providers participate with UCSF Department of Neurological Surgery and Neuro-Oncology.
Our board certified and board eligible surgeons have years of training and stay abreast of the most current neurosurgical techniques. By choosing a health plan from those listed at the link below, you can rest easy knowing that the specialized expertise of the area's most experienced neurosurgery practice will be available to you and your family when you need it most.
Active Insurance Plans (PDF)
This list is subject to change periodically. Please call our office at (415) 353-7500 with specific questions regarding health plan participation.
Understanding Your Bill
As a patient at UCSF, you may receive a bill from one of several offices. You may receive a bill from the hospital or medical center for its services and you may receive a bill from one or more physicians who provided your care. For example, after a stay in the hospital, you most likely will receive two bills - one from the hospital and one from your physician.
One bill is for hospital services, which includes room and board. If you had diagnostic tests such as X-rays, electrocardiograms (EKGs) or breathing tests, you will receive a bill indicating fees for the service provided by a technician and fees for the use of equipment and supplies involved with the test or service.
Initially, you'll receive a statement indicating the fees charged and the amount covered by your insurance company. This is not a bill but simply a statement. If there is a balance owed by you that was not covered by insurance, you'll receive a second document by mail. This is a bill indicating the amount you owe.
If you have questions regarding these hospital fees, please call Customer Service.
Hospital Bill Customer Service: (415) 673-1113
This bill is from the physician who provided your care during your hospital stay or the physician who read and interpreted your test results. Since this physician is not an employee of the hospital, the service is billed separately. You are not paying twice for the same service. This bill is typically printed on tan or pink paper.
If you have a question regarding the physician's bill, please call Customer Service.
Neurological Surgery Billing: (415) 885-3799 or phone number on bill
Here is a sample of a bill for physician services (PDF)
The sample bill is in Portable Document Format (PDF), and can be viewed using Adobe Acrobat Reader. If you do not have Adobe Acrobat Reader, you can download it for free from Adobe's website at http://www.adobe.com/products/acrobat/readstep2.html.
Please keep each statement separate. Do not combine your statements and submit one payment. Each office must be paid separately.
We accept American Express, Discover Card, MasterCard and Visa as well as personal check, cashier's check, and money order.
Generally, you will receive a bill one to three weeks after you receive services from the physicians of UCSF Medical Center and UCSF Children's Hospital. If you have health insurance, our billing office will first bill your insurance carrier for all services. If your insurance plan does not cover a service or procedure or does not cover the entire cost, you will be responsible for the uncovered fees.
If you are covered by Medicare, we will submit your claims to Medicare on your behalf. After Medicare makes its payment, we will bill your supplemental insurance carrier for the remaining balance. If you do not have supplemental insurance, you will be responsible for the balance.
Medi-Cal is California's Medicaid program, a medical assistance program for low-income residents funded by the state and federal government. If you are covered under this program, please provide an eligibility card or other proof of eligibility for each month of service.
If you do not have insurance or if you are seeking care that's not covered by your insurance plan, you are considered a self-pay patient. Payment is required within 30 days of billing. If you are unable to pay the full amount within 30 days, please contact our billing team to set up a payment plan.
Neurological Surgery Billing Team Contact Information
To contact the UCSF Department of Neurological Surgery with questions about medical matters, call 415-353-7500 or fax 415-353-2889.
For information about the UCSF Neurological Surgery Residency Program, call 415-353-3904 or fax 415-353-3907.
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